Effective Date: August 29, 2025
Our Commitment to Your Privacy
At ETC Trading AE, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our wholesale trading platform, IT services, or visit our website (etctradingae.com).
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details when you register, purchase wholesale goods, or request IT services.
- Business Information: Company name, VAT number, and transaction details related to wholesale trading or IT service agreements.
- Usage Data: Information about how you interact with our website and platform, including IP address, browser type, and pages visited.
- Cookies: We use cookies to enhance your experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
Your information is used to:
- Process wholesale transactions and deliver IT services.
- Communicate with you about your account, orders, or support requests.
- Improve our platform and services through analytics and feedback.
- Send promotional offers or newsletters (with your consent).
- Comply with legal obligations and protect against fraud.
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Service Providers: Trusted third parties who assist with payment processing, shipping, or IT service delivery.
- Legal Authorities: When required by law or to protect our rights and users.
- Business Partners: Verified wholesalers or IT vendors, with your consent, to facilitate transactions.
4. Data Security
We implement industry-standard security measures, including encryption and secure cloud hosting, to protect your data. However, no system is completely secure, and we encourage you to use strong passwords and secure networks.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request information about how your data is used.
- Contact us at hello@etctradingae.com to exercise these rights.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or on our website.
8. Contact Us
If you have questions about this Privacy Policy, contact us at: hello@etctradingae.com